futurechat

This is a quick look at Digital Identity and Connections. Would like your views on this..

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Over the course of the last few weeks, there have been many posts that have talked about 2010. Here are some thoughts that I found interesting. If you are aware of more, please do share some links too.

5 Non-Obvious Marketing Trends To Watch – Rohit Bhargava

• The Importance Of When.
• Rebirth Of Usability
• Marketing With Customer Service
• The Rise Of Voluntary Ambassadors
• More Businesses Find Their Personality

How Enterprise Applications Will Change – Esteban Kolsky

• Business Functions – You have to embrace a new model, and you need new business functions for that.
• Communities – You will no longer build communities to control, you will participate in ad-hoc and impromptu communities.
• Experience – Or are you trying to do the “online experience” or the “brick-and-mortar experience”? The disconnect is what’s causing you to fail.
• Convergence – You will need to converge your Enterprise 2.0 (internal) and Social CRM (external) strategies (first), initiatives (second), and implementations (third).

Three Enterprise 2.0 Themes You Should Be Watching – Hutch Carpenter

• Impact of SharePoint 2010
• Enterprise 2.0 Becomes “Like Air”
• Enterprise 2.0 Market Stratifies

10 News Media Content Trends to Watch - Vadim Lavrusik

• Living Stories
• Real-Time News Streams
• Blogozines
• Distributed Social News
• News Goes Mobile
• The Year of Geo-Location
• Story-Streaming
• Social TV Online
• Marketers as Producers
• Social News Gaming

Consumer Trends Influencers

A Resolution to Fix Morale – Kelli Schmith

• Simply pay attention to your people – Give your employees thoughtful attention.

The New Way to Work – Top 5 Trends to Watch – Contagious Ideas

• Organizations will embrace Design Thinking
• Women will play a more important role in re-defining traditional notions of work
• Small business owners will become the new stars of economic growth
• “Happiness” will become a way to measure economic prosperity
• Personal branding will become the buzzword of talented workers around the world

Four Ways Consumer Mobility Will Reshape Digital Advertising – Dave Courtney

• Audiences Will Replace Channels
• Mobile Evolves Beyond Devices
• Contextual Location Emerges
• Engagement as a Metric

Landor’s 2010 Trends Forecast: Market Trends and their impact on Brands

Media Predictions – Pat Kitano

• Community Engagement will become the Driver of Local Media
• Mobile + Local advertising = Penny Saver 2.0
• Mobile + Advertising + Pubsubhubbub = Alert systems
• Advertising as Content
• Everybody becomes a marketer, and some will become sales closers
• Virtual socializing and Webinar ubiquity
• The grass roots Web
• The stream is more important than website
• Curation is the new syndication
• A new era of open social media

5 Social Media Implications for Brands – Sienna Farris

• Social media marketing will finally transition from “nice to have” to “must have”
• Location-based social networking is here to stay  ( Also read The Future of Geo-Tagged Marketing )
• Experimental social media budgets are key
• The division between the virtual world and the physical world will continue to blur
• Crowd sourcing will turn social media into a direct sales channel

The Top Trends That Will Shape Social Entrepreneurship – Nathaniel Whittmore

• Online Action Moves Away From Just Donations
• Coworking and Startup Incubation
• Sector Blending
• Innovation Ecosystems
• Creativity in Seed Stage Funding

The Year Marketing Dies… – The role of the new marketer:

• Won’t be simply to focus on outbound messaging but to consult with sales, customer service, and human resources on how the brand must be communicated in every consumer interaction, every tweet, and every touchpoint,
• Won’t be merely to imagine creative messages but to fashion programs that are seamless with the actual product and service experience,
• Won’t be to plan bursts of communication on a yearlong calendar but to respond to and be part of the ever-changing dialog with consumers,
• Won’t be to count friends, page visits, eyeballs, readers, or viewers but to measure changes in consumer attitude and intent,
• Won’t be merely to talk at consumers but to listen and engage one to one,
• Won’t be to build campaigns but relationships,
• Won’t be to create impressions but experiences, and
• Won’t be buy media but to earn it.

The 10 TENsions That Will Define 2010 – Ross Dawson

• Optimism – Fear
• Institutional work – Independent work
• Hyperconnected – Disconnected
• Openness – Privacy
• Youth – Experience
• Death of Media – Birth of Media
• Immigration – Borders
• Climate Activists – Climate Doubters
• Innovation – Copying
• Me – Everyone

Digital Trends

• Social media fatigue
• Real-time search and social search
• The end of the Intranet … as we know it
• Content leaves home
• Augmented Reality (AR)
• Service on demand
• User-friendly collaboration tools
• The new interface
• iPhone-killers

Some Next Big Things – Faris Yakob

• Gestures – Gestural interfaces are the future of human computer interaction, at least until we find a way to connect something straight into your brain
• Banners – Thinking about banner networks as ways to distribute samples of interesting content to your audience might lead them to earning their own attention
• The socialization of mainstream media – new media do not displace old media. They simply change what it is for.
• Content – To get in on the spread requires content strategy, and the lack of media scarcity online means we need to “think like a dandelion” – produce as much content as possible and see what catches the breeze.
• Hyper-connectivity and transmedia

Penny for Your Thoughts – Don Tapscott

Four Big Ideas Influencing Marketing – John Moore

• Word of Mouth isn’t always Spoken, Sometimes its Visual
• Clear is the New Clever
• Social Media is about Solving more than Selling
• Word of Mouth Marketing Begins First by Listening

Consolidating Strategies – Wim Rampen

• For 2010 I wish all the Customer Centric strategies to consolidate, on a company level

12 Digital Marketing Predictions - Lee Odden

• Hybrid Plans that Combine Subscription Fees with Advertising
• More Transparency on Websites Could Undermine Online Ad Efforts
• Social Plus Search Will Equal Better Results, More Ad Opportunities
• Mobile Commerce’s Time Has Arrived
• Retailers Grapple with Measuring Social Commerce
• Mobile Is Moving Into the Mainstream
• Earned Media Takes Center Stage
• Social Ad Networks Will Expand
• Twitter
• Online News Content
• Digital Video Convergence
• Look to the 55+ Age Demographic for Internet Usage Increases

Technology Forecast & Predictions – Jack Uldrich

Future of Advertising

BtoB Marketers Predictions – Paul Dunay

• Facebook Advertising will take off – Should try it out for recruiting or even brand advertising
• Mobile Marketing – Experiment with Location Based Services especially at live events
• Social will leave Marketing – It starts to transform the rest of your BtoB organization from Product Development and R&D, to Billing and Finance, to HR and Recruiting, to Customer Service and the Contact Center
• Corporate Websites will become less important – More consumption of content off of the corporate website in places like Facebook, YouTube, and relevant Communities and Forums
• Lead Generation tools must combine with Social Media tools
• Listening tools will also get much stronger
• How to handle Advocates will become more important
• MicroVideo shops will start popping up
• Businesses will demand Intelligence not Social Media

Ten Trends

Also explore the Insights and Ingenuity List

Consumer Trend Report from TREND HUNTER

Further Updates : Jan 6, 2010

Top Digital Trends : The drive for content at scale ranks among the developments set to make waves by Brian Morrissey

• Content at Scale
• The End of the Digital Agency
• Social Gaming
• Demand-Side Platforms
• Engagement Pricing
• Augmented Reality Grows Up
• Social Media Morphs into Digital

Top Ten Digital Trends – Simon Mainwaring

• Where You Are Is Who You Are
• THE Customer As Advertiser
• Real-Time Search
• Selling The “Why”, Not The “What”
• Overcoming Overload
• Content Is King
• Augmented Reality
• Measuring Engagement
• Crowdsourcing For Everyone
• Your Brand in Their Hands

Predictions: Conscious Capitalism, Vertical Learning – Raff Viton

• The integration of Conscious Capitalism will spur long-term growth
• Vertical learning will be of increasingly high value

Five Predictions on Collaborative Computing – Rob Howard

• 2010 will be another year of growth for the industry
• Engagement analytics will replace Web analytics
• Platform, not application
• Collaboration will replace social
• Enterprise search technology will grow

Customer Experience Resolutions – Bruce Temkin

• We shall put in place a robust voice of the customer program
• We shall stop playing with social media and put it to good use
• We shall treat customer service as a loyalty-driver, not a cost center
• We shall go beyond just fixing problems and inspire brand promoters
• We shall establish clarity in our brand, internally and externally
• We shall identify a senior executive to lead the transformation effort
• We shall help new customers get value from us faster and easier
• We shall improve the usability of all self-service interactions
• We shall communicate more clearly with customers across all channels
• We shall make our culture more customer-centric

A Look Forward – David Polinchock

• Authenticity continues to be a critical
• As SM grows, people will demand much more from brands
• Brands must learn that they start the conversation, people amplify it
• If you don’t give me information, I’ll go to someone who will
• We need to expand the Experience Continuum
• To expand the Experience Continuum, we need to start creating Oneline experiences
• We’ll start to understand the importance of Location Based Branding
• AR & QR codes will become mainstream
• Physical retail needs to adapt or face the consequences

5 Marketing Principles Brands Should Embrace – Frank Striefler

• Create better realities
• Don’t be design blind
• Be “brand led”
• Think 365 — not 360
• Be interesting

The Words You are Going to Hear a Lot

• Spurned Media
• Mobilenecking
• Jack Ripper
• Wiki Wart
• Oedipost Complex
• Deciprocity
• Faux Post
• Appfusion
• Brand Tease
• Shelf Storm
• Apptosterone
• Buck Sucked
• Trust Lapse
• Runway Rebel
• Blog Dodger
• Tweet-Shifting
• Curbcasting
• Twitstop
• Digital Detox

The Future of Social Media

The Mobile Internet Report – Summary

10 Things – Bring Work to Life – Krishnan Chatterjee

• Impact Not Transaction
• A piece of You. Not You as a piece
• Run the race against yourself
• Knowledge and Skills are irrelevant without Insight
• Earn a Seat at the Table
• Think Outside In
• Leadership is the art of self-redundancy
• You HAVE to push the envelope
• Detail, Detail and Detail
• There is no trust without being yourself

Via Redjotter

Private hospitals in India use mobile phones to interact with existing customers to communicate information about appointments, health screenings, health camps, vaccinations etc. However, this is largely an urban phenomenon. Access to health information in rural India is virtually non existent, while some companies are trying to penetrate this market, most activities are in a nascent stage. More on this in Health on her finger tips.

No one communicates with local communities on health issues. Both Government and Private Health services use mass media such as newspapers and television to communicate with the general public on health issues – Example – dos and donts of Swine Flu, Swine Flu testing centres, symptoms etc. Mobile phones are not really regarded as a way of mass communication. At times the National Disaster Management society has used mobile phones to communicate with local communities, but this too has been very limited.

The absence of a large information repository that hooks up to multiple telecom operators seems to be limiting the popularization of Mobile Health Services.

The other challenge is that no one has really looked at consumer needs. Instead the discussion on Mobile Health has largely been around Technology Capability. Health Records on the Mobile Phone are great to have, however the larger challenge that most of us face is around the Wellness Lifecycle. Till the time Health Services become as ubiquitous as Music services on the mobile platform, penetration will largely be limited.

The consumer facing challenges are another matter all together. For any service / product to succeed. It should have the following characteristics:

• It should be needed by the target audience / consumers
• It should be part of present consumer behavior

If the above are true, most consumers are willing to pay a price and consume the service.

1. Health Information on Mobiles – Consumers have a nascent need for Health Information. While it may exist, it is not critical to my existence unless I fall sick. Even then, the existing behavior is to ask a friend, family member. Hence, a business model around Health Information on Mobiles needs to be driven by a change in consumer behavior.
Music / Ringtones on mobile phones were not a success till the time mobile companies communicated – ‘the cool factor’ through large television campaigns. While the same marketing logic does not apply to Health Information, a targeted marketing campaign around Emergency Services might not be a bad idea.

2. Personal Health Records – Storing Health Records on the Mobile Phone is an interesting concept. However, it is not exactly a felt need and definitely requires behavior change. It remains to be seen how the business model in this case grows. Do the mobile phone companies have enough belief to back this? or will the market be taken away by someone like Google? I am not sure how this will pan out eventually, but i am sure of the fact that the organization which makes it simpler and easier and integrates with on ground services seamlessly will eventually gain. Another important aspect in health records which transcends usability is trust. Consumers need to answer the deeper question – Who do I trust with my information? – a mobile company or an internet company or a hospital. While the technology may exist, success will be driven by a combination of usability and trustworthiness of the service.

3. Health Insurance Facilitation – this is a need that is being felt by many in Urban India. Buying health insurance, is like buying into a black hole. No one knows what it has, when it will appear and what the impact will be. A service that uses Mobile phones could be very useful to consumers. The service could be a combination of health issues, personal information and policy regulations. If you are in a hospital the mobile phone rather than the PC is your primary communication device. Insurance information would easily lend itself to such a service. The only challenge is the service design. Can Insurance information really be made easy to understand, universally accessible and prompt?

Does the service design community need to work with the open source community to provide an alternative to Facebook Connect ?

The background is the increasingly dominant role being played by a few companies in deciding on the issue of privacy of individual data. Frankly it does require an open movement to ensure there are enough perspectives on the board and also to provide tangible simple alternatives.

The two articles that inspired this thought are as follows :

• Facebook and Google: Contrasts in Privacy
• Facebook Moves to Standardize and Own Customer IDs

The specific comment that got me thinking was ..”The open community has not met the challenge to provide a better alternative to Facebook Connect,” says Chris Messina, an OpenID board member.

Could the customer centric thinking of service design working in tandem with like minded platforms provide the answers and alternatives that safeguard interests of individual users

Would like your thoughts…